Important Note to our Valued Customers:
As you know, we are in an unprecedented time which has affected us all in many different ways. However, we have listened to you all, both the Good and the Bad, and to those who have had less then the best, we sincerely apologize. As a Small Independent Company, we are finding it hard to keep up with demand which has caused considerable delays, and unhappy customers. We wanted to take a moment to personally apologize to each and everyone of you who’s orders have been delayed, some for quite some time, which, frankly is embarrassing to us and is unacceptable. To you, we give you our Sincerest Apologies, and rest assured that we are doing everything we can to improve not only our order throughput capacity, but our Customer Service as well. So I wanted to briefly let you know what we are doing to address these issues.
- First and foremost, you may have seen that we are looking for help. We are hiring. We hope that by adding to our Team, we will be able to answer your emails in a timely fashion, and also improve our workflow. If you live in the area (Mount Joy, PA), and would be interested in working for us, please fill out use this form. (https://www.keystonetacsupply.com/join-our-team/).
- Secondly, we have recently invested in a State of the Art CNC Laser Cutter, which has greatly increased the number of Patches we can manufacture.
- Lastly, we are looking to acquire additional equipment which will also improve the amount of product we can turn out.
We hope with this changes, and additions, we will be able to minimize the time it takes to get an order filled, and will ensure that we are able to address the current backlog of orders which has upset a number of customer. We wanted to let you know, that we do care, and we do listen. We have not done as good of a job as we should have to communicate this to you, but we strive everyday to improve this, and to make good on every order that has been placed, and all future orders.
We are truly sorry for the inconveniences that we have caused. We do truly value your business, and we ask that you please give us the opportunity to make things right. It will take some time to get everything in place, but we will do whatever we need to do in order to make Keystone Tactical Supply your go to shop for Call Sign and Related Patches. If you require any immediate assistance on an order that you have placed, please email us at Contact@keystonetacsupply.com and please include your Order Number.
CEO – Keystone Tactical Supply, LLC.